Legal notice

Legal Notice & Store Policy Declaration

Legal Notice

Welcome to Urban Edge (“we,” “our,” “us”). By accessing or purchasing from edgestore.in, you agree to comply with the following terms, policies, and legal conditions. These policies are established to maintain transparent business practices, secure transactions, and protection for both customers and the business.

1. Business Transparency

Urban Edge is committed to providing:

  • Secure payment processing

  • Transparent pricing

  • Fair return handling

  • Reliable customer support

  • Authentic product representation

All product images, descriptions, and specifications are presented as accurately as possible. Minor variations in color, print placement, or fabric texture may occur due to lighting, screen settings, or manufacturing processes.

2. Anti-Fraud & Abuse Protection

Urban Edge reserves the right to:

  • Cancel suspicious or unverifiable orders

  • Restrict Cash on Delivery (COD) access for repeated fake/refused orders

  • Reject return claims without proper proof

  • Block accounts involved in fraudulent activities, chargeback abuse, or intentional misuse

To maintain fairness and operational sustainability, all return/refund claims may require:

  • Clear unboxing video proof

  • Product condition verification

  • Identity/order verification if necessary

These policies are implemented solely for security, fraud prevention, and business protection purposes.

3. Refund & Processing Deductions

Refund-related deductions, including:

  • Payment gateway charges

  • COD handling charges

  • Logistics fees

  • Processing charges

may be deducted from the refundable amount where applicable.

All deductions will always be shown transparently in the refund details/comment section.

These deductions are not intended to create unfair profit and exist only to cover operational costs and reduce fake return abuse.

4. Intellectual Property Rights

All content on edgestore.in, including:

  • Brand name

  • Logos

  • Graphics

  • Product designs

  • Website content

  • Images

  • Marketing materials

are the intellectual property of Urban Edge unless otherwise stated.

Unauthorized copying, reproduction, resale, or misuse of brand assets without written permission is strictly prohibited.

5. Limitation of Liability

Urban Edge shall not be held liable for:

  • Courier delays

  • Delivery interruptions caused by external events

  • Customer-provided incorrect shipping information

  • Third-party payment gateway failures

  • Losses resulting from misuse of products

Our maximum liability is limited to the value of the purchased product/order.

6. User Responsibilities

By placing an order, customers agree that:

  • All information provided is accurate and genuine

  • Orders are placed with genuine purchase intent

  • Returns/refunds will not be misused

  • Any false claims, fraudulent disputes, or intentional abuse may result in permanent restrictions

7. Chargeback & Payment Disputes

Customers are encouraged to contact Urban Edge support before initiating:

  • Payment disputes

  • Chargebacks

  • Banking complaints

Fraudulent or unjustified chargebacks after successful delivery may result in:

  • Account restrictions

  • Legal recovery procedures

  • Reporting to payment providers where necessary

8. Policy Updates

Urban Edge reserves the right to:

  • Modify store policies

  • Update pricing

  • Revise return/refund rules

  • Change operational terms

without prior notice.

Customers are encouraged to review policies periodically before making purchases.

9. Governing Law

These policies shall be governed and interpreted under the laws of India.

Any disputes arising from purchases, transactions, or website usage shall be subject to the jurisdiction of the appropriate courts in India.

10. Contact Information

For legal concerns, support, or policy-related queries:

Urban Edge
Website: edgestore.in
Email: edgestore.in@gmail.com

Customer Assurance Statement

Urban Edge values genuine customers and believes in complete transparency, secure transactions, and fair business practices.

Our verification systems and operational policies are designed only to:

  • Prevent fake orders

  • Reduce fraud

  • Protect genuine buyers

  • Maintain smooth and reliable service

We appreciate your trust and support in building a safer and better shopping experience.